配送ポリシー

Made to order, not off the shelf.
Every Moducase is built to order — we don't warehouse finished units. Your estimated production and ship date is confirmed when you place your order, based on our current build schedule.

Where we ship.
We currently ship to:

  • United States & Canada
  • Australia
  • Europe — Andorra, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czechia, Germany, Denmark, Spain, Finland, France, Greece, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Slovakia
  • Asia — Brunei, Hong Kong, Indonesia, Macao, Malaysia, Philippines, Taiwan, Vietnam
  • Middle East — Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE
  • Singapore (local delivery)
  • Rest of world (contact us for a shipping quote)

We don't currently ship to the United Kingdom. If you're based there, email us at info@moduspace.sg and we'll let you know the moment that changes.

How freight is quoted.
Because Moducases are large, built-to-fit display systems — not small parcels — freight is calculated individually for each order based on size, weight, and destination, using our carrier network (UPS, DHL, and regional freight partners). You'll see an estimated freight cost at checkout; our team confirms the final shipping quote and sends you a separate invoice before your order ships. (Singapore orders are the exception — local delivery is a flat rate charged at checkout.)

Customs, duties & import taxes.
International orders may be subject to customs duties, import taxes, or handling fees set by your country. These are collected by the carrier or your local customs authority when your shipment arrives — they're not included in your order or freight cost. We'd recommend checking with your local customs office for what to expect before you order.

Delivery.
Moducases ship flat-packed and arrive freight/courier delivered given their size and weight. Our carrier will contact you directly to schedule delivery. Assembly is straightforward — we provide all the tools you'll need, and most collectors have their first case up and running in under an hour.

Damaged, lost, or missing items.
If your shipment arrives damaged, goes missing in transit, or is missing parts, contact us within 14 days of receiving your order with photos of the damage or packaging.

Order & address changes.
Need to change your shipping address or details after ordering? Email us as soon as possible — we can usually accommodate changes before your order ships, but not after it's left our hands.

Questions.
Reach us at info@moduspace.sg or through [contact page] and we'll get back to you.