Refund policy

Pre-Order Cancellations & Refunds

You or Moduspace may cancel a Pre-Order at any time, for any or no reason, prior to our notice to you that your Product is ready for delivery.

Any cancellation for an order not delivered within 90 days of its committed delivery quarter is entitled to a full refund.
Any cancellation within the first 30 days of placing an order is entitled to a full refund.
After 30 working days, the following applies to all orders:
- 50% non-refundable deposit of total invoice for customized displays.
- 15% non-refundable deposit of total invoice for standard products.
- A refund breakdown will be worked out and provided to you before any refund is processed.
If you cancel an existing order and place a new one, a new delivery lead time will be given at the time of the new purchase.

We take great care in packing every order. If your item arrives damaged or defective:

Do not return the entire unit. Contact us within 7 working days of receipt at info@moduspace.sg.
We'll assess the damage from photos and ship the specific replacement parts to you at no additional cost.

To return an item for reasons other than damage or defect:

Initiate the return within 7 working days of receipt.
The item must be 100% unopened, sealed, and in original condition — not used, assembled, installed, or altered in any way. All original accessories and packaging must be intact.
Valid proof of purchase (Order Invoice Number) is required.
You are responsible for all return shipping and logistics costs. We recommend a trackable shipping service — we are not responsible for lost return shipments.

Customized / made-to-order items — final sale, cannot be resold, not eligible for return or exchange.
Items that don't suit your space or setup (please measure carefully before purchasing).
Items that have been unsealed, opened, or assembled.
Delays caused by third-party courier delivery times.

Email info@moduspace.sg with the subject line "Return Request – [Order Number]", including:

Name
Order number
Item name & quantity
Reason for return
Proof of purchase (attach invoice/receipt)
Photos — sealed/unopened item for returns; the specific defective area for damage claims

Please wait for an official acknowledgement email before shipping anything back — unapproved returns may be rejected.

Moducase Pte Ltd reserves the right to reject any return or exchange that does not comply with the terms above.